Isle of Man Marketing direct
Wednesday, January 9th, 2008 Posted in Isle of Man, Website, business, customer service, internet, marketing, web | No Comments »Set up a Skype account linked to the website so when I'm working at home and the green light shows feel free to call! Of course I'm available on the mobile anyway but it can be so much easier when ...
Great books for marketers
Monday, January 7th, 2008 Posted in blogging, blogs, business, business resources, customer retention, customer retention strategy, customer service, customers, marketing, word of mouth | No Comments »Just had the luxury of a week on holiday and took advantage of the chance to chill out a bit. Got through two books that I'd recommend to anyone. The first book I read was Naked Conversations by Robert Scoble and ...
Personalised service in the Lake District
Monday, January 7th, 2008 Posted in business, customer service, customers, marketing, word of mouth | No Comments »On our recent trip up to the Lake District I was really impressed by the effect that a bit of simple personalisation can have. We stayed in Ambleside at the Elder Grove Guest House and on arrival received an A5 slip of paper ...
Wilkins Diamonds Campaign, Isle of Man
Saturday, November 24th, 2007 Posted in Isle of Man, Uncategorized, advertising, customer service, marketing | No Comments »It's been a busy past month working with Neil at Wilkins Diamonds putting the final touches to the recent campaign. It's great to hear from Neil that the campaign has already proved to be a great success particularly with raising ...
Beyond the call of duty for customers
Tuesday, August 14th, 2007 Posted in business, customer service, customers, marketing | No Comments »Taking the same principles as my earlier post Beyond the call of duty and applying them externally for your business, what is good enough for your customers? What would they think if you were better than this and what would ...
Poor service experiences
Saturday, June 30th, 2007 Posted in customer retention, customer service, customers, small businesses | No Comments »I don't know what it is about June, or maybe it's the weather but over the last couple of weeks I have been dissappointed and let down by a number of companies. One experience was with a local electrical retailer ...
